Shawn jump right in after I contacted him and determined the problem and a course of action. He gave me some options and although there was no guarantee that he could get all of the data it was clear to me that he knew what he was doing and so I just did what he asked. He was able to retrieve all of my data and did it in a timely manner for a very reasonable price compared to all the other placed I contacted. He was easy to work with and taught me a great deal about data backup to avoid a future problem.
I must also say that working with someone locally is far better than working with someone far away who doesn’t know me or my dilemma.
I can’t say enough good about Shawn, he went above and beyond the call of duty and saved me. I highly recommend him and his services.
My last back up was two weeks previous. Once the computer was repaired and a new hard drive installed, the computer was able to resume life at the point of the last backup. However, there were files added after the backup and before the crash I really needed. That is where Smart Recovery came in. Within a day of dropping off the damaged hard drive they were able to access all of the files. Within a day of dropping off a portable hard drive they transferred all of the files. Shawn was very courteous and professional in conversations during this time. Highly recommended.